Refund policy

Return and Refund Policy

Because Ashifa products are food items, opened, used or improperly stored products cannot be returned for a change of mind.

If an order arrives with an incorrect, missing, damaged, leaking, expired or otherwise defective product, contact Ashifa Food within 48 hours of delivery. Provide the order number, customer name, phone number, clear photographs of the parcel and product, and a description of the problem. Keep the product and packaging until the Ashifa team completes its review.

After verification, Ashifa Food may offer an appropriate replacement, refund or other agreed resolution. Eligibility depends on the evidence supplied and the condition of the product. Normal taste preference, damage caused after delivery, failure to follow label storage instructions, or a report submitted after the stated period may not qualify.

Approved refunds for manual payments are arranged with the customer after verification. Delivery charges are refundable only when the resolution is caused by an incorrect, damaged or defective shipment from Ashifa Food.